Our customer service team in EMEA supports customers from over 50 countries in 13 languages and stands for sustainable customer care and personal support. We are committed to delivering an exceptional customer experience.

Customer satisfaction is one of the core guiding principles of our global strategy. With that in mind, we prioritize our actions around customer needs. We create a positive customer-focused company culture that values and nurtures relationships. Our experienced and dedicated customer service team forms the flagship of sustainable customer care that continuously ensures that we provide the best service to our clients.

Our customers are in good hands – anywhere, anytime

Based in six locations across EMEA, our multicultural customer service team is always close to our clients. We are able to communicate with our customers in all relevant languages and have years of experience in solving various requests. With personal commitment, determination, experience and passion, we take care of our clients every day.

Many years of experience and accumulated expert knowledge lead to many personal connections to our customers. We know their preferences and needs by heart.

Our customers usually know our customer service representatives by name and vice versa.

Brankica Klapcic, Managing Director, TenCate Geosynthetics Austria

Team spirit at its best

We are proud to have such a strong team committed to taking care of our customers. With their solution-oriented approach, our customer service representatives serve our clients in a flexible and pragmatic manner. We are reliable partners who stand together as a team to make sure our customers’ needs are taken care of.

Our customer care credo

We have been doing our work, with pleasure and dedication, for decades and will continue to embrace the diversity of our customers, their projects and requests. With a proactive approach, commitment and persistence, we listen to our customers and are always eager to satisfy their needs. All across EMEA, we share the same principles, follow the same processes, use the same tools and have one shared goal: Providing the best service for TenCate’s customers, every day.

Curious to meet our customer service team? Have a look at our video and get to know Edith, Susan and Hélène.

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Brankica Klapcic, Managing Director, TenCate Geosynthetics Austria
Hélène Morin, Teamleader Customer Service Bezons
Susan Klein, Teamleader Customer Service Hengelo
Edith Kuhn, Teamleader Customer Service Linz

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